1/5/24

A big thank you and a job well done to the installers. The installation went well and was completed ahead of schedule. I would be happy to recommend Dugan’s to anyone looking to have AC work done in the future.

Harry Creveling

11/30/23

11-27-23

11/21/23

11/16/23

Entire Dugan team is exceptional, professional and unparallel in their work ethics. Many thanks to Ben for his leadership. Special thank you to Gina for her kind professionalism.

Shahisa & Raja Parvez

11/15/23

11/9/23

I recently replaced both AC and Gas Furnace. I got estimates from three HVAC contractors. Dugan’s offered both the lowest price and the best warranty. Their whole crew was super friendly and responsive to all questions and concerns. Their installation was clean and the system is working flawlessly. I would not hesitate to use their services again or to recommend them to friends and family.

Mark Bondonese

11/3/23

Gina,  It was a pleasure doing business with you and your crew. They were courteous, effient and very helpful in how to operate the new system. Even programmed my new thermostat for me. Will recommend your company to others. Thanks for your help.

Bob Owens

10/26/23

Dugan’s was incredible from start to finish. The crew worked diligently throughout the day and explained every step they were completing along the way. When the job was finished, they took their time ensuring every vent in the house was pushing out air and heat and confirming that we were pleased with the airflow throughout the house. They were very friendly and hardworking and we would HIGHLY recommend them to friends and family!

Nick Gannon

10/23/23

Dugan’s Heat Pump & Air Conditioning, Inc. installed an efficient Amana heat pump & air conditioning unit for us on October 13th.  The three man crew of Ben, Bob and Nick did a fantastic job leaving our outside and inside areas beautifully clean and instructed us well on the updated system.  What a pleasure dealing with an honest local business throughout the years!

Stan & Pat Keleman

10/19/23

A very nice, friendly, cordial workforce you have there.  Ben, Nick, Bob were all very nice & courteous!

Sue Gilboy

9/18/23

Dugan’s did a great job installing a new mini split unit in our upstairs master bedroom. At the time, we had a newborn staying in our bedroom and it was unbearable to sleep upstairs with the summer heat. Dugan’s made a conscientious effort on trying to move up our installation date to accommodate our young family. They did a great job and very pleased with their service.

Jon Vito

9/12/23

Regina,

9/5/23

We were very pleased with the recent AC installation.  The crew was prompt, courteous, and friendly.  They took the time to listen to our concerns and answered all of our questions.  Dugan’s also installed an AC system in our prior home and we were always pleased with their service.  We highly recommend Dugan’s.

Rich and Diane Sunny

8/28/23

I am very happy with our new heat pump and the installation service provided.  I have always found Dugan’s Heat Pump & Air Conditioning to be professional, competent, courteous, and trustworthy, and this latest experience was no exception.  I have no hesitation in continuing the relationship, or in recommending you to others.  Thanks again for the great ongoing service!

Paul Rice, Bethlehem, PA

8/14/23

8/1/23

Thank you Regina and Dugan HVAC for your great service .  You are always so wonderful to work with…. Your quick response is always appreciated – especially during this hot summer!  Your team came out to replace our unit and were very knowledgeable and efficient.  I would highly recommend Dugan’s for all you HVAC needs !

Kathy Vent

7-24-23

 We also would like to say FANTASTIC Job by your men Ben, Tyler, Tom and Bob.  They couldn’t have been more polite and helpful and answered all our questions.  We will be recommending you to any of our neighbors that ask.  Thank you for being so helpful…

MELVIN & PAT MILLER

6/27/23

6/13/23

6/7/23

Gina,

6/1/23

I must say that from start to finish, my experience with you and your company’s service has more than exceeded my expectations.  From making an extra effort to help me understand my somewhat unusual HVAC options, to having your service foreman take extra time to explain how the thermostat, air filter and rebate process works was much appreciated.  Having your company fill out much of the rebate paperwork was most helpful.

I recommend your company without hesitation and thank you again for all your help.

Charles Gillikin

Sincerely,

5/24/23

5/19/23

Gina, just wanted to let you know that Ben, Tom and Bob did a great job of installing our new HVAC system.  They were very professional, courteous and neat.  Everything was spic and span when they left and we love the new system.  We highly recommend Dugans.

5/16/23

Hello Regina,
I wanted to take the time to follow up with you since I had the new HVAC system installed in my home.
I can’t say enough positive things about the experience I had with your company and the people who actually came out to do the work. Also, the communication was excellent with the office staff!
The people who were on sight from your company were efficient, polite, knowledgeable about the product, and extremely clean ( it was almost as if they weren’t there after the job was completed!)
I would definitely recommend your company to anyone who needed HVAC work done in their home! I’m very happy with my decision to go with Dugan’s.

Kindly,
Jayme Gassler

5/12/23

Regarding the recent installation of a new system, your men were excellent and detailed in all aspects.  From initial installation to cleanup, they did a perfect job,  as well as walking me through pertinent information with the new system.  I  would happily recommend Dugan’s to anyone looking for reliable service and excellent customer service.  Thank you so much, Gina……definitely a 10!!!!

JEANNE ELEK

Dugans was our choice out of 5 different Heat Pump providers in the area due to their excellent customer service and communication throughout the process. When they arrived on site their technicians were very personable and communicative about the steps they would take to install our system. They completed the work in a very timely manner and reviewed everything with us about using the system they installed. Highly recommend!!!

PHILIP & LAURIE PADALINO

4-25-23

4/20/23

4/28/23

It was a pleasure working with Dugan’s Air and Heating. Regina answered all of my questions and was able to get a free estimate set up quickly. I received a very reasonable quote for a new central air system with the addition of a heat pump. It was all installed within a couple of hours and the guys did a great job. They were professional and very clean. I tend to ask a lot of questions and they were very willing to explain each thing step of the process. I even decided last minute to get an additional vent added to a room which they were able to do. The system works great and my house is very comfortable again. I would highly recommend.

JEFF ROWLANDS

4/6/23

The replacement of my HVAC system went very well.  Your personnel arrived at 8:30 am, and were done by 2:00 pm, including cleanup.  The work inside and outside was very neat and professional.  I was very impressed, and will recommend Dugan’s to my friends and neighbors.

Thanks for a fine job,
Stan Rinkunas

4/3/23

2/17/23

FEB 16,2023

Gina, We would like to express our gratitude for the professional and quality of good workmanship your crew did in installing our new air conditioning unit. They were very professional, friendly and helpful in explaining how this new unit works. Please extend our thanks to them. We will definitely recommend you to anyone.

Thank you again,
John and Susan Drych

2/8/23

The Dugan team exceeded my expectations! Our oil fired boiler had its last gasp and we were without heat. The team was able to quickly provide a competitive estimate for a new forced air heat pump system. They were booked up for the next week but were kindly able to change their schedule to accommodate our needs. The team on site was professional and able to explain everything to me during and after the job. Glad to have a warm home again!

Nick Pratt

2/1/23

JAN 31, 20223

Your equipment is excellent and the personality and the technical ability of your employees was just great.  Dugan, Amana and Adamcik is a winning combination.  We are extremely grateful for your wonderful service.

Thank you Adam and Maureen Adamcik

Thank you for your business. Excellent work, your guys did a great job. My wife and I are very happy

Juan Olarte

1/23/23

Regina

Hi Regina,

Excellent Job!

1/16/23

1/10/23

The guys that did the work on my air conditioner were wonderful. They were on time and never took a a break, but continued until it was finished. They worked so well as a team, and I could not have asked for a better job. Thanks.

YVONNE NAU

Hi Regina,

1/5/23

After limping through the summer with a leaking heat pump, I knew it was time to bite the bullet on a repair or replacement. I had read positive things about Dugan’s on Nextdoor, so I asked my father if he had ever heard of them, and to my surprise, he told me that they actually installed his central A/C over 20 years ago and had very good luck with it. So I ended up having three companies come out, including Dugan’s, and the Dugan’s technicians were more knowledgeable and more thorough than the others, even finding issues with my existing system that others had missed. I solicited three quotes for a complete replacement, and Dugan’s was not only low, but provided a substantially better warranty, so using them was a no brainer. Come install day, they were right on time, took significant care to not damage my home, and were extremely efficient and professional. All of my technical questions were answered thoroughly, and they wrapped up in about 5 hours. In addition, Regina went to the effort of completing my extended warranty paperwork for me, creating a truly turn-key project. I’ve waited a few weeks to type this up to give me a chance to test the system, and even with ambient temperatures as low as 2.3 degrees fahrenheit, the Amana system they installed has worked perfectly. I very much appreciate the customer service, performance of the new unit, and the very reasonable pricing; I will most certainly recommend Dugan’s to anyone experiencing HVAC issues moving forward. Thanks again!

12/27/22

11/22/22

We were very pleased by the recent installation of our new Amana HVAC  unit in our attic space, the technicians that came to our home were on time ,extremely professional  and knowledgeable. They protected our hardwood floors & carpets with tarps and we have had great maintenance visits from your company, thank you for a great experience. Will be recommending to our friends.

Mr. Juan B. & Maritza Gonzalez

11/21/22

11/9/22

11/8/22

Dear Regina,

I am writing to thank you and your staff for the excellent service we received.  We were very pleased with your staff’s knowledge and efficiency.

They answered all of our questions, was well organized and very professional.  We received all paperwork and rebate offers with proficiency.  We are very pleased to be able to count on your business for our air conditioning needs.

Thank you,

Randy and Kim Heard

10/25/22

We were so happy with your services and your workers! They were polite professional and left the area super clean when they were done with the installation!

10/25/22

Regina,

10/24/22

Gina,

10/21/22

Hi Regina,

Thanks for the info and for doing this for me.

I am very pleased with the new system and especially with your service and workmen.  They were very polite, and careful with my home.  They put floor coverings down and everything was protected.  They explained the thermostat and answered any questions I had.  We have had Dugan’s for years and are very happy with the service and company.

Ila Dietrich

10/21/22

Ben Bob and Tom install their new air conditioning system. A great bunch of guys and very pleasant. I highly recommend the Dugan’s team, if you are considering an upgrade or a new unit, they are knowledgeable and will answer all of your questions.

Thank you again Gina

Richard and Georgene Seifert

10/19/22

10/11/22

Hi Gina!  Your guys just left.  They were great! Bob, Ben & Tom did such a great job!  They laid out drop cloths from entrance to the upstairs where they had to do the work. Cleaned up (what needed to be done) you didn’t even know they were there!  I highly recommend Dugan!

9/26/22

Hello
This is Mrs Kulanko.  I just wanted to write you a note about how happy we are with our new central air.
Tom, Ben and Bob were absolutely wonderful.  They treated our home like their own.  They cleaned up everything.   They were just great.  I’m
Highly recommending your company to anyone who is looking for central air.  I also posted a recommendation on the next door website.
Those 3 gentleman are an asset to your company.   Courteous, professional, and friendly.
We can’t thank you and them enough.  Thank you
Rhonda Kulanko.

Peace & Blessings
Ronnie

9-12-22

Dugan’s HVAC did an outstanding job on our install. The team was very clean, courteous and professional. Very reasonably priced and great warranty  –   Rachel C

9-9-22

8/29/22

your crew was fantastic and we are very happy with the new system.

8-17-22

8/15/22

8/10/22

8/8/22

I would like to commend the 3 man team that did a complete change out of my heat pump system on Aug. 4th. They were very polite and courteous, showed professionalism in their work, and before they left they cleaned up everything and not even a piece of wire insulation was left behind. Thank you for the good work.

7/28/22

Thank you Regina as always a pleasure to work with you. The crew that did the installation of my new heat pump work amazing great guys very pleased with the service and operation of our new unit.

Renee Gover

7/27/22

I would recommend Dugan’s to everybody . They are just a phone call away.

A job well done!
Thank you , The Deluca’s

7/25/22

7-18-22

7/18/22

We are writing this review to complement the Dugan organization for their professionalism from beginning to end during the removal of the old system and the installation of the completely new Amana HVAC system. From the initial phone call to the completion of the PPL rebate and the 10 year warranty forms, the Dugan organization was very caring, understanding and thoughtful. For example, since it was raining the morning of the installation, the installers placed clean drop cloths from the front door to the entrance of the second floor attic door. It is without reservation that we highly recommend the Dugan family and organization to anyone considering HVAC work.

Carl and Phyllis Anthony, Bethlehem, June 2022

6/30/22

I had a great experience with Dugan’s! The guys were professional and courteous. They cleaned up and would never have known they were there. Also, best prices around by far after getting a few different quotes. Would highly recommend!

6/28/22

6/28/22

Men were very professional and knowledgeable.

I thought your pricing was very fair

6-14-22

Hi Gina!
What an awesome installation team you have assembled! Immaculate and very personable.
I really am very impressed and it was a totally painless process!
They put tarps on top of mine and as one man said, they treat your home like it was their own, and they really do!
Much thanks for the loaner window unit, you really do go above and beyond! It was a life saver!

VICKI CHIPARAS

6/1/22

Good Morning Regina

5/16/22

5/12/22

Gina,

5-10-22

5/2/22

Regina, Install was with no issues. Your techs are very good and regard my property as there’s. Hope this unit lasts like previous install.

Best Regards,Joe Csernak

5/2/22

4/28/22

4/26/22

4/22/22

APRIL 15, 2022

4/6/22

4-6-22

Guys did a great job! they sure knew what they were doing. Super job – well done!

Bill & Nancy Benner

4/5/22

Hi Regina, I could not be happier with the service I receive from Dugan’s.  Everyone has gone above and beyond to provide me with the best and most timely service.  When they could no longer fix the problem without making me spend large sums of money, I got a quick estimate and quick service.  Everyone who was at our home was professional, courteous and seemed to truly care.  I am very grateful and will continue with Dugan’s for my heating and cooling needs.  Thank you so much.

Eileen Steirer

2/22/22

Dugan’s service is topnotch.   They are reliable, courteous, and neat.  It is a pleasure to work with Dugan’s.   I have used Dugan’s for many years.

MARIANN LIBERATI

2/16/22

2/8/22

1-19-22

Regina,

1/21/22

Regina,

1/18/22

1/17/22

1/13/22

Thank you for the wonderful service while installing our new heat pump. All of the guys were super professional and very respectful of our property during the installations. We would not hesitate to refer anyone to Dugans for heating and air conditioning issues, questions or service. 

1/13/22

Regina and Company:

1/7/22

Just wanted to let you know the gentlemen that came and did the work were the greatest guys.  They were friendly, Kind and understanding.  They did a really great job and were very neat.  They cleaned up and when they left all was back to normal.  They really did do a great job.

KANDY DIMMICH

12/27/21

As for the service, it was great. The installers were professional, very thorough just explaining how everything works and cleaned up everything very well. They were also punctual each day.

We had Dugan’s install central a/c in our house. They did a wonderful job. Their workers were professional and courteous. They answered all our questions and concerns.

Dale Faucett

12/8/21

12/2/21

11/12/21

Regina and Dugan team,

We are thankful for you.  We refer you often on local sites. You guys are great!

Dugan’s replaced 2 furnace units and 2 AC units.  We were very pleased with our experience from start to finish.  Each person we worked with was polite, professional, and patient with all of our questions.  Communication via phone and email was quick and frequent, helping us to always feel looked after.  The installation crew was prompt, genuinely friendly, and cleaned up after themselves.  We look forward to continuing to work with Dugan’s

Justin Kulikowski

11/2/21

10/28/21

First let me express how great it was from  start and finish to work with such a professional   and polished vendor.

The quote that was given to use was the final price without any changes.

The team of Technicians that did the install were so professional and treated our house like it was their own house. From the clean trucks to the care that they took in doing the installation and cleaning up after each day’s work was completed. The technicians were clean and very polite with both of us. I can’t say enough good things about them.

The unit has been working as advertised and we are so happy with it and I would not have any problem recommending this unit and your company to any one  that would ask me. I know both of my neighbors have talked to me and might be reach out to you in the future.

I have worked in customer service for the last 23 years so I know what it takes to make sure that everyone has a great experience when the project is completed. All I can say is you have set the bar extremely high for any vendor that does work for us in the future.

WE GIVE YOU 5 STARS.

I would also open myself and our home open if you ever have a customer that would like to see what kind of work do.

Thank you again

Gary Kintzler

10/25/21

Thanks for your all  help and kindness and time in the paper work and in the installation of the new system.   The 3 guys were  good workers and seemed efficient and knew exactly what to do.    I was so glad they did not run into any real problem along the way.

10/7/21

Workers were excellent, helpful and professional.

Robert Bennington

10/6/21

Regina,

9/27/21

Dear Regina,
I just wanted to tell you how pleased we are with Dugan heating and A/C. The 3 men came on Thursday at 8:30 and finished the job in one day. Not only did they install our entire furnace and air conditioning unit- they cleaned up everything ! I am so impressed with your company and would highly recommend them to anyone.  Ben, Bob and Ryan were so nice to work with and Elsa ( our dog) fell in love with all of them! Thank you again for your impeccable service!
Sincerely,
Denise  and Jerry Rutman

9/14/21

We are looking forward to the using the new heat pump this winter. I also want to thank you for servicing our old system since we moved to Bethlehem.
Gina, you have a great company and I highly recommend you and your team.

Rick and Rose Dusold

9/8/21

Our service was top notch, 100%! From an easy estimate and great price to amazing installation from wonderful guys. HIGHLY RECOMMEND! Don’t bother wasting money with another company who literally just wants to upsell you. Dugan’s cares about their customers as if they are installing in their own home.

LYNDSAY CORTEZ

9/1/21

“Dugans were kind and professional. They were all very accommodating and answered any questions I had. I highly recommend them for anyone who needs natural gas heat and AC. Fast and efficient.”

Helen Ross

8/27/21

The Dugan team provided excellent customer service.  We were originally scheduled for a new HVAC system for late September but our old unit ended up dying in Mid August.  Dugan’s were able to squeeze in the install to ensure we were not without AC.  The team who completed the install was excellent.  They were a well organized team that completed the work timely and very efficiently.  They completed the install within a few hours and cleaned up the space so well.  The Dugan team also assisted with all of the product registration forms and rebate forms making it very easy on our end.  We had a terrific experience and would highly recommend hiring Dugans.

Melissa and Dan Macarelli

8/26/21

8/4/21

7/26/21

We wanted to thank Dugan’s for a fantastic experience.  We scheduled the replacement of our AC and Furnace and the service we received was top notch.  We had great communication on the process, timing, and costs.  On the day of the install, the technicians were fantastic at removing and installing the new systems and doing it as efficiently as possible keeping in mind we were without AC during the install.  When done they answered all our questions about the new system, rebate process, warranty, etc.  If you are looking for a reliable company who you can count on, Dugan’s is one you should absolutely consider first and foremost.

Thanks again,

Michael Mallon

7/16/21

We received a few estimates for new heat pumps and are so happy we went with Dugan.   Communication and customer service has been fantastic.  The team that came to install was knowledgeable, friendly and professional – and they were able to install earlier than expected!

We weren’t looking forward to having to replace our heat pumps but have had a wonderful experience with Dugan’s.

7/15/21

7/13/21

We’ve worked with Dugan’s Heat Pump and Air Conditioning for a number of years, and have had nothing but good experiences with them. This past June, we had an issue with our old air conditioning which was leaking indoors. A technician came out the same day and was able to get the unit running on an emergency basis but recommended that it be replaced. They were able to fit us in earlier than our scheduled appointment for the replacement  due to a cancellation. The technicians were here on time, worked through the day, and left everything spotless. Thanks for your great service!

7/2/21

Thanks so much for all the help. I loved working with you for this. No group could have done this faster or more effectively. We really liked working with a local group and from what we experienced it was the best by far. Thanks again!

Michael Saparito

7/1/21

6/22/21

I had an excellent experience with Dugan Heating & Air.  A few companies came out to give estimates, most of them saying it would not be possible to install central air in my 100 year old house.  Ryan and Ben came out, said they could do it, and did it very professionally.  I wanted everything perfect, and they delivered.  Ryan, Ben and Regina actually talk to you like a human, they actually care about you and listen to what you want.  Ryan and Ben showed up on time everyday, helped me with extra things that needed to get done, explained and laid out everything in detail for me.  Once it was completed, they did a great job of explaining how to operate, what to look for, etc.  The icing on the cake was how competitive the price was. I would highly recommend them to anyone! I am a happy and cool customer!

6-16-21

Hello Regina,

6/14/21

Hi Regina.
Thank you so much. You have been a total pleasure to work with along with the guys who installed my new heat pump! I so appreciate you keeping me up to date and getting the installation done sooner than expected. I would highly recommend Dugan to anyone!!

Michele Lysick

5/24/21

Thank you Gina!

5-20-21

Dugan’s Heat Pump & AC went above and beyond our expectations. We have an older home and it required a full install. I was worried that it may affect some of the aesthetic of the place, but I couldn’t have been more wrong. The attention to detail that Ben, the main technician on our home, put into his work was impeccable. He strived to find the most effective and efficient strategy for the install. Aside from top-notch craftsmanship,  their overall service, responsiveness, and professionalism reinforces the decision to use them as our provider. Highly recommended!

5/17/21

Thank you for installing our central air system. The workers were excellent on informing us on every thing about the install. This is our 2nd central air system installed by Dugan’s. Our 1st one lasted 26 years and it was serviced every year by Dugan’s .I hope we get another 26 years out of this unit . Thank you again

Bruce & Kathy Smith

4/13/21

Dugan has always been amazing for us as we are an out of state husband and wife landlord team.  They have always been quick to respond and work directly with our tenants who have always been satisfied and we’ve been pleased with the price and service.  We would HIGHLY recommend them. They are always so gracious in also recommending other handymen to help us out.  They have our best interests in mind!  In appreciation,

The Coutinhos

4/9/21

4/8/21

3/18/21

Your men did a great job!

Tony Bruno

3/9/21

3/1/21

Hi Gina,

Thank you for all of your support to get our new unit installed. I especially appreciate you making  changes in your team’s schedule to accommodate the challenges we faced last week with my husband’s surgery. Your team was friendly and courteous during the two days of installation.

Thank you!
Julie Bailey

2/16/21

I’ve had Dugan for my heating and AC for years and never had any complaints. In fact they have always exceeded my expectations. The installers and maintenance workers are very well trained, professional, and courteous. Regina goes out of her way to meet customer needs and answers all questions. She puts her customers first. I would and have recommended the company to friends, family, and neighbors.

1/12/21

Your technicians were professional, did an excellent job and everything appears to be working fine.   I’ll be in touch to schedule routine service maintenance.

Thanks,
Bob Righi

1/4/21

Hi Regina,

Just wanted to take the time to say “thank you” again for all the excellent service you along with the Dugan Heating/Air Conditioning Team provided us on the installation of a new Central Air Conditioning system!

From the very start with a Team Member coming to our home to see what system was the right fit for our house, to the promptness and accuracy of your quote and now ending a few days ago with the complete installation process of a new indoor air handler and outside unit, we could not be happier!! The installation team worked very well together, were very efficient and completely cleaned their work area when done. More importantly, they were very friendly and outgoing and answered any concerns and questions we had about the new AC system. When entering our home to install the new thermostats (we have white carpeting in the living room),  they took off their shoes and left no trace of the work that was just completed. Perfect ending to a perfect and complete air conditioning system installation by the Dugan’s Heating/Air Conditioning Team!

Thank you again,

Tim & Dora Deemer

12/31/20

First time customers of Dugan HVAC for new furnace and air conditioning units. The entire process from quote to installation was seamless. Pricing was reasonable, service was excellent from start to finish. I would recommend Dugan for all your HVAC needs.

Mark & Gail Reardon

12/15/20

Hi Gina,

We are very happy with the new mini split.  The guys that came to install it were friendly, kind, knowledgeable

And compliant with mask wearing to make us feel safe.  Thank you for making this all so easy.

12/10/20

When our A/C stopped working in the middle of a heat wave, Dugan’s was the first call we made. Their response was quick and they worked with us to determine the temporary fix we needed in the moment as well as the long-term solution. They took the time to explain the issues and outline multiple options for us without pressure. When it came time to replace the unit, the team was quick, professional and courteous.

Jamie Keller

11/30/20

Regina,

Ryan and Ben and Bob did a great job installing our new HVAC system.  They were friendly and very professional.  They installed all of it in a very reasonable amount of time and cleaned up all their mess as they went along. They were most helpful answering all of my questions (I asked a lot), giving me tips on filters and the Halo system. Ben even came back that day to look at a minor issue.  The total cost of the whole HVAC system with install (Heat, Air and the Halo device) was very reasonable.  It was a pleasure working with you and your staff.  You gave us a date and delivered on that date. You handled the warranty and provided the rebate information.  We are very happy we decided to have Dugan’s install our HVAC system!

We would highly recommend Dugan’s to anyone considering installing an HVAC system.

Mike and Mary Leatherman

11/19/20

Regina,

10/29/20

Mrs. Dugan,

10/23/20

Ryan and Ben and Bob did a fantastic job installing the air conditioner.  They were friendly and very professional.  They installed it very efficiently and cleaned up everything afterwards.  They made sure they went over what they did, how to use the thermostat and what kind of filters to use.  The total cost of the air conditioner and installation was very reasonable as well.  It was also a pleasure working with you.  You kept us up to date and handled the warranty and provided the rebate information.  We are very happy we decided to have Dugan’s install our air conditioner!

Jodi

10/13/20

Dear Regina –

I just want to provide a quick shout-out and let you know your team did a fabulous job w/ the recent install of our new HVAC system… The guys were polite, courteous & neat.  They also took the time to answer a bunch a questions that my husband had.  We loved hearing that the new system came w/ a 10 year warranty & thank u for facilitating the warranty and rebate process!

Tom & I always recommend your company when asked who we use for our HVAC needs.  We have been with you 20+ years and have always had prompt and courteous service.

Regards,

Kathy & Tom Luke

10/9/20

10/8/20

On 10/6/2020 Dugan’s Air conditioning replaced my entire Central Air system. Dugan’s installed our original unit, and have been servicing the unit over the years. When it came time to replace, they were my first call.  The staff were professional and courteous throughout the entire process of quoting, to the install, to the follow up with questions and help with warranty and rebate forms.

I would highly recommend Dugan’s to anyone considering service of this type.

10/1/20

8/27/20

Even in these challenging times, the sales and service provided by Dugan’s Heat Pump & Air Conditioning exceeded my expectations.
The final cost was exactly the estimated cost.  No surprises!
The installers, showed up on time, worked in a friendly, professional manner, while observing CDC recommended social distancing and mask wearing guidelines.

Their office support kept me well informed throughout the process.

Neil Duser
Bethlehem, PA

Gina,

Regina,

Thank you.  I was very  happy with the service we received from Dugan.  Your technicians and installers are great — always very friendly, courteous and helpful.  They make us feel good about using Dugan and are terrific representatives for your company.

 Thanks again,

Paul Bento

8/17/20

Ryan and his team arrived on time and were courteous and friendly.  Having a home with small children, they worked safely and took all necessary precautions.  The installation was completed in less time than a normal workday – and my home was left clean and dust-free.  But most of all COOL! After the install, they took time to address any questions and made sure I was satisfied with everything.  A great job, and great service all around from Dugan’s HVAC!

Dom Leperi

7/24/20

Also, the guys were absolutely great to work with. They were very respectful, courteous and detail orientated. Our ductile mini split system was a very clean installation and my wife and I are already loving the new cool air we have in the house. I would recommend Dugan’s to anyone who is looking for HVAC service. Not only are their products great, but their employees are a pleasure to work with.

JON VITO

7/24/20

Gina

7/22/20

After being referred to Dugan’s from a family friend I reached out to them for an estimate. Everything went perfectly from the estimate to installation. The installation team was very professional and explained everything upon completion. We will definitely refer them to our family and friends as well.

Krystle and Matt Williamson

7/14/20

Gina,

7/14/20

Gina,
A special Thank You for a job well done! Ryan and the guys were great. They installed the units with ease and insured our dog Lily that she would have her AC  in no time at all!  Thanks Again!

John and Maryann Cimino

7/13/20

Hello Regina,

6/26/20

Dugans,

Jr and I would like to thank you for your prompt response when we called for service.  Tom arrived right on time.  He was knowledgeable, friendly and did repairs efficiently.  We appreciate your great service.

5/21/20

I would like thank Dugan’s for the great experience we had. It started right from the 1st phone call. Regina took our call and answered all our questions. We were pleased and asked if we could have someone come give us an estimate. In about an hour or so she called back and asked if  she could send someone over in the next hour, we said absolutely! When they sent the estimate, we were very pleased The estimate was almost $2,000 less then the other estimate we received from another company. Dugan’s equipment was actually a little better also. Dugan’s also included a 10 year warranty on parts and labor. The other company wanted another $1,500 for the warranty, saving us almost $3,500 total. When the crew came to install the system they couldn’t have been nicer. They explained everything they were going to do and asked us if all locations they chose for vents were OK before they cut.  We were very happy with their work, they were pleasant and professional. My wife and I are extremely pleased with Dugan’s and would highly recommend them to anyone
Thank you
Rick & Jane

5/21/20

5/6/20

4/17/20

4/16/20

Ms Dugan,

4/2/20

Gina,

Our new Amana A/C system was installed on the dates above.  Your installers were great!!!!  They took the time to cover the rugs when installing the entire system.  They were always on time, courteous and answered all our questions.  I would definitely recommend them to future customers and actually have already done so.  Thanks again for your thoroughness with the paper work and, again, thanks to your installers.

Sincerely,

Beth & Bill Moyer

3/31/20

We can’t be happier with the decision to work with Dugan’s for our new heat and ac system. They answered all of our upfront questions (and there were a lot), took the time to explain what the best solution for our home is and why and were a pleasure to have working in our home. The guys showed up exactly when they said they would, were nice and very clean. I would definitely recommend them to anyone looking for a new system. 

2/13/20

1/31/20

1/21/20

I was very impressed with the service I have received from Dugan’s Heat Pump and Air Conditioning. From estimate to install, I felt very comfortable with the entire process.  The technicians were friendly, professional and knowledgeable.  Every question I had was answered quickly and thoroughly.  Dugan’s price was over $1000 less than the competitors for an equivalent unit !   Not to mention, the other guys did not include a ten year parts AND labor warranty.  I really felt like my home was in good hands while working with Dugan’s and couldn’t have been happier with the quality of service!

1/6/20

12/30/19

Hi Regina,

12/13/19

When my heat pump went down just before Thanksgiving, Dugan’s was quick to respond with an estimate. During the estimate process they also supported me with the information I needed to start a Home Warranty claim. There price and warranty were better than the three other contractors who provided estimates. They realized I was running on emergency heat and within 5 days of accepting there proposal I had a system installed. Kudos to the installation crew who were thorough, quick, clean, personable and professional.

It’s good to know that there are still excellent small companies out there providing personal service.

 Have a Safe and Enjoyable Holiday!!

DAN GREEN

12/2/19

It’s been a little over a month since Dugan’s installed our new 3.5 ton, 16 seer AMANA Heat Pump System, and so far it’s working well! From a day in mid-October when we first got a Professional Evaluation and Friendly Advice about what equipment would best fit our needs, we felt we could trust the DUGAN’S technicians’ judgement on what Heat Pump unit would be the Best Fit for our home. The upgrade from a 23+ year old York 12 seer to the High Efficiency 16 seer AMANA unit really makes a difference, plus the Dugan’s Technicians determination to move from a 3 ton to a 3.5 ton unit was sound advice. The 23+ year old 3 ton York unit* ran more often and seemed to be struggling to keep up with the demand for heat on days where the outside temperatures dipped below 35 degrees. (* Thanks to DUGAN’S timely repair service calls, that OLD York unit reached its ripe old age!) With the new AMANA 3.5 ton system I could feel the difference of warmth right out of the air vents, also with the upgraded indoor air handler the DUGAN Technicians were able to distribute the air flow through the whole house with a better flow to the 2nd floor. As to the actual installation, it was a Clean, Neat and Professional job! Thanks to all at DUGAN’S Heat Pump & Air Conditioning for the seamless one day transition from our old outdated Heat Pump, to the New HE Heat Pump we are now enjoying.                                                                                                                                                                                                                                                               A Merry Christmas and a Happy New Year to all at DUGAN’S!

Thanks Again, Sincerely, Jack and Mary Ann Murray.

11/27/19

Gina,

Just wanted to thank you and the guys for the timely and expedient
installation of our Dual Amana Heat Pump Systems.  The installers were very neat and courteous and considering they had a lot of attic work in one system, we never knew they were there except when they carried the duct work in and out. As I have been customer for a number of years, I was not disappointed in the timely completion and competitive pricing for having 2 complete systems installed.
Thank you and see you in the fall for my yearly check up.

Nancy and Roger Dean

11/27/19

11/26/19

You people are a pleasure to work with. Great job!

Marian Green

11/18/19

Hi Regina,  I want to thank you for all your help with heat pump. The installers were very polite & professional. Everything was neat & clean. You wouldn’t know they were there

11/12/19

Regina,

We’ve had our heat pump and mini split until installed and running for a week now and we truly love it and are wondering why we waited so long to finally upgrade our heating and AC system. Your installation team was very professional, friendly, fast, and neat. My wife was concerned about having dust and dirt everywhere, but your team left the place as clean or cleaner than it was every day. I was also thrilled at how quickly they installed all the drops and got us up and running in less than 3 days. The guys were knowledgeable and spent time at the end to show us how to operate and program both units. We are now just relaxing and looking forward to all the savings we will have going from baseboard electric to the heat pump.

Thanks for everything and let the guys know we are very happy with there work and professionalism.

Sincerely,

Greg and Denise Clark

11/12/19

Good Morning Gina, Thought I’d follow up today –First and foremost, Your Guys are Amazing! Our neighbors recently updated their system about a month ago and it took the company three days. We were dreading having to update our Furnace and air conditioner.

We were so pleased with our experience with the Dugan Team! Ben, Bob and Ryan were prompt, professional,and left the house with no trace of them being here other than the nice, new Furnace and air conditioner – All in one day! Thank you!!

Thanks Again!   Kindest Regards,

The Hillards

11/6/19

Great price for Heat-pump /AC. The installers were friendly and knowledgeable. Cleaned up and removed old units. Great service have used since 2001.

11/1/19

10/23/19

Hi Regina,

So far we really love our new Amana unit! We have had to use both the AC and Furnace since it was installed and it works great! We have been very pleased!

I have told everyone about Dugan’s – I know I will be back again when we have another HVAC need!

Thanks!

Gino Lombardi

10/23/19

“Ryan and the installers did quality work.  I was impressed by their service and pleased with the complete job.”

Scott Heess

9/27/19

9/25/19

Dear Regina,

9/19/19

SEPT 10,2019

In June I requested a quote to replace my HVAC. Received a
quote in prompt fashion. I had choices, best, better and low end. My
residency did not require top line. Choosing mid grade was their
recommendation. After a bit of research, Dugan’s was right on.
In July my existing unit failed. With the extreme heat wave Dugan’s
could not replace short time. With the installing window
units we were able to get by. Now the best part. Dugan’s immediately
reset delivery date. Early August my HVAC was installed.
Dugan’s removed the failed unit. Installed new with complete
clean up. Waste, unit, card board, pallets and wire from property.
Installer took the time to inform us on all functions. Note this unit
came with the best warranty, 10yr. compressor, all labor 10 yr. Better
warranty, best on the market.
As a consumer the recommit, labor, install, clean up and cost,
by far the best service.
The Baer’s highly recommend Dugans HVAC service for all your needs.

9/3/19

“Dugan is a professional company that works with clients to ensure their satisfaction. Their estimates were the lowest of all with MORE service and warranty included in their lower price.  It is a family run business; therefor, you will always deal with the owner when you call. Regina is more than helpful and her staff were knowledgeable and professional. The work was done quickly and everything was left spotless when they left. I highly recommend Dugan!”

7/31/19

I had a terrific experience with Dugan’s. Everyone was friendly and helpful.  The response for service and quotes was amazingly quick.  The team that installed my new unit worked efficiently and left my home clean and cool!  Thank you

CHRISTIN  GILLIER

7/30/19

7/24/19

Love the unit and the house feel sgreat! Your crew did a fantastic job!  🙂   -Scott- Frey

7/19/19

7/10/19

Very satisfied. From the initial contact, evaluation of my existing unit, the proposal for the new unit, the installation of two days, and helping with the closing of paperwork. Gina and the crew were top shelf!

7/3/19

I was extremely happy with the service. From the initial estimate to the clean up,  everyone was professional, helpful, courteous and prompt. A few months later and I couldn’t be happier with our central air! Thanks again and I will make sure to refer you to anyone I can!
Thank You,

7/1/19

6/5/19

Thank you Gina. I am sitting here with the dogs enjoying our new air conditioner. Ryan, Ben and  Bob were great. They worked diligently and cleaned up nicely.  Such nice polite and knowledgeable gentlemen.  All my questions were answered about the system.  You certainly can be proud of your service.

6/4/19

5/30/19

Thanks Gina for the prompt installation of our heat pump…the installers were so courteous and answered all of our questions and concerns.  Great job!

4/25/19

The install went smooth and they were in and out just as you said they would be! They were all very nice and did a excellent job. Thank you!!

KAREN ROTHROCK

4/23/19

Gina, I just wanted to tell you how pleased we were with the work we had done at the house. Your service technicians were on time and extremely neat. They put down drop cloths and cleaned up the entire areas, both inside and outside. They were courteous, friendly and knowledgeable.  They explained how to work the new thermostats and helped set them. They also corrected a problem we had with our previous system! I will highly recommend your services to all who are in need of HVAC work.

4/22/19

I contacted Dugan’s based on a recommendation from a friend who was very satisfied with work they did to install a new system for him.  However, I am the type of person that needs to research and compare before making a decision, especially before making a substantial investment in a new Heating and A/C system.  I received an estimate from Dugan’s and 2 other companies that I found to have very good reputations as well.  In my opinion, Dugan’s was the best option.  I found their pricing be very competitive and the system they proposed perfect for our home.

The team of Ben, Bob, and Tom did a really nice job of installation, with no issues at all.  They took the time to answer all of my questions and gave me a walk through of the new system when the installation was complete.  I also wanted to note that we have a large German Shepherd with a bark that can be very intimidating.   I had offered to keep him in his crate during the installation.  The guys said they were comfortable with dogs and that it was ok to leave him out of his crate.   So I was able to do that.  It worked out well and resulted in a lot less barking and stress for me throughout the installation!

I definitely will recommend Dugan’s to anybody asking me where to go for a new Heating or A/C system.

Joe Talaber

4/17/19

Great service . In and out ahead of schedule. I am very satisfied and would recommend to others. Thank you.

4/16/19

Dugan’s  A/C recently installed a new A/C unit and they did it on time and at the cost quoted. I have used them for the past 10 years and their service has always been very good, appointments always on time and the price is always what was quoted. I would highly recommend them for any of your heating or a/c needs – from equipment to service!

Brad Demsky

4/3/19

2/28/19

We asked for recommendations on Facebook for HVAC companies, and Dugan’s name came up with over half of the responses.  The gentleman that came to give us an estimate (the same day we called) and the install of our new heat pump were courteous and professional. They all introduced themselves and were helpful in answering all of the questions that we had throughout the day.  (The installers were even kind enough to offer me a slice of pizza from their own lunch.)  They arrived early and left our house in perfect order. I was very pleased with the efficiency of Gina in getting us a quote quickly and getting us on their schedule.  We would recommend Dugan’s to anyone looking for an HVAC system in the future.  Two thumbs up!!

2/19/19

I looked at a lot of different companies when I needed my to have my heat pump replaced.  I wanted a local business that cared, was responsive, and wouldn’t treat me like a customer number stuck in a computer queue.  I believe I found that with Dugan’s.  Regina was fair and responsive from the very beginning.  The install and service team were beyond professional, clean, and prompt and kept me apprised of every step. The install was completed within days of my decision, during some rough winter weather.  I couldn’t be happier with my heat pump, or with my choice of HVAC companies.  I’ll be telling my neighbors about Dugan’s.  So far my daily electric consumption is down about 20% (Feb 2019) with my new dual stage Amana, and that’s just more icing on an already delicious cake.  Thank you Dugan’s.

2/5/19

In the middle of December when your furnace breaks down,  you need a responsive company to shoulder that pain! Dugans Heating and Air had our furnace installed within 3 days.  Regina proved resourceful and helpful in getting all the details worked out for us. Thanks again!

2/4/19

We were very happy with Dugan’s Heat Pump and Air Conditioning from the moment we called. Our heater broke right before the coldest weekend of winter. They came out within a half hour to inspect and were able to replace the whole system including air conditioning 2 days later, bringing extra men to ensure it was finished before the cold front.  They have been very helpful with the rebate program as well. I recommend Dugan’s Heat Pump and Air Conditioning because of their quality, efficiency, dependability, and professionalism.

2/1/19

“There’s a reason why Dugan’s has a rating of 5 out of 5 on Google reviews.  They are customer focused.  They were the only company that I felt provided a fair price, honest assessment of what we did and did not need, no pressure, responsive, timely, and a thorough and clean installation.”

1/31/19

From my initial call to Regina I immediately felt like I had chosen the right company.  I had both the heat and AC replaced.  The guys showed up 10 minutes early and got to work immediately.  I was told that they would be done by 3:30 and they finished the install and left at 3:30 on the dot.  I have a dog and they all gave Leo the attention he needed as well.  Outside of the high quality of their work, they were a nice group of guys who kept me in the loop the whole way.  When I went down afterward I realized that they cleaned up so well that the area was considerably cleaner than it was before they got there.  It’s been three weeks and our Amana furnace is working perfectly.  I would highly recommend them to anyone looking for a high end HVAC company with fair prices.

Cary Salkin

12/27/18

Thank you very much Regina. The three gentlemen who installed the unit were dry polite and professional.  They were courteous and respectful of my home.  I was amazed how quickly and efficiently they worked and were done much quicker than I expected.  Whenever anyone in the township asks for recommendations for HVAC service, I always suggest you.

Dugans are knowledgable, honest and efficient. We have used their service for years and would recommend.

Bob and Betsy Klacik

Gina,

Thank you for all your help with coordinating the installation and paperwork associated with our new Amana heat pump.  Your installing crew headed by Ryan was both courteous and professional.  They explained everything in detail with regard to our new system and provided advice to ensure optimal performance for our heating and cooling needs.  I would highly recommend Dugan’s Heat Pump and Air Conditioning Service to anyone needing a new system or maintenance of their current one.

Steve Tolnai

I was more than impressed with the 3 guys that came out and installed the central a/c and heat pump.You do great work at a reasonable price. They were punctual too about exactly when they said they’d be there,and very informative.They put drop cloths all over and vacuumed when done.They know what to do and are just awesome people.Thanks again,I’m with you for life!!

Dean Magriso

11/28/18

My Amana heat pump was installed on 11/26/18.  The estimator was very forthcoming and knowledgeable as he also services HVAC equipment.  The installers were great and gave me a sense that they were top of the line HVAC people.  I’ve been in my heat pump house for 33 years and Dugan’s staff were the most impressive of any I had dealt with. The owner always responded in a prompt manner. The warranty on the Amana system is also very good.

 Bob Snow

11/26/18

I wanted to say I think the job went very smoothly everybody was very nice to me and informative. I was super happy to see they put sheets down over my carpets to prevent them getting dirty while doing the job. They even went above and beyond to help clean up a couple bush scraps for me and took it with them for trash after the job was done completely unrelated to the service. Also was very happy with the timing, the time they said the job would be done was right on point.

11/23/18

11/11/18

10/4/18

10/4/18

To everyone at Dugan’s,

Jay and I would like to say thank you for all your excellent service. And thank you for always taking care of our emergencies quickly and working around our crazy schedules. It is much appreciated!

Jen Tosto

10/3/18

From the first phone call I made to Dugan’s till the end of installation, I was very pleased with their professionalism. When they came to check out what I needed, they listened to what concerns I had about a new system and how they were going to change things to make my house more comfortable. When they came to install the new unit they were very polite to me and my mother-in-law and protected my carpets from dirt.  Again I say that they were very professional and took care of all my concerns. I would and will recommend  Dugan’s to anyone who ask me.

 TOM & EILEEN STEIRER

9/28/18

I was very impressed with the professionalism and attention to detail I received every step of the way in this process. I had someone out to look at my system right away and received the quote for repairs the same day. I was  given a great price and Dugan’s handled everything and made it so easy. My home was left extremely clean with everything working perfectly after the installation. I will always use Dugan’s in the future for excellent service!

Tiffany Mueller

Your workers were fantastic! Friendly, kind, great with the dog and super respectful to us and our home. We also can easily say we have no regrets choosing you and your service.

Sincerely,

9/10/18

Thank you! Your company came highly recommended by a number of my co-workers that have worked with you in the past. I am extremely happy to say those recommendations were well deserved. From tech who quoted work to installation crew,  all were very knowledgeable, polite, professional and hard working. I am looking forward to a long business relationship with your company for my future HVAC needs.

Fred Deichmeister

9/4/18

The following is our perspective on the service we received on the instillation of a new heat pump:

After using Dugans  for all my AC maintiance needs over the years, when it came time to have it replaced, there was only one choice I considered.  Did the research on different units and there ratings and knew I wouldn’t have any issues with the Amma and having dugans install it.  If your looking for professionalism, look no further.   Guys did a great job. Were quick and very thourgh.

The price was very fair compared to talking with other ppl who spent much more for the same unit.  Was extremely happy with the entire experience.  Thanks Regina for all your help in coordinating the install.

Joe Krevanchi

Catasauqua,

8/16/18

Wonderful! They gave us a very fair price and their customer service is very good. The man that came out to give us our estimate wasn’t a special salesman, he was a regular service tech that would be the person working on our equipment. Very knowledgeable and honest. Once they came to install the new ac unit, the workers were courteous and worked efficiently. When there was an issue, they made sure to come and make things right! Very family friendly. The AC unit is running well and we are very happy with our service! Will use again!

Dugan’s recently installed a new air conditioner and gas furnace at our house. They provided excellent service, a competitive price, and their installation crew was extremely friendly and knowledgeable.  I would highly recommend them to anybody that is looking for HVAC service or installation!

Mike Golinsky

8/6/18

Thank you for the prompt service. Your installation team arrived on time yesterday and were as courteous, efficient, and professional as anyone could ask for. We have been doing business together for 7 years now, I look forward to many more. You may use me as a reference anytime you like.

7/30/18

7/27/18

“We have great trust in Dugan’s Heating and Air Conditioning. They have been our go to contractor for heating and A/C for multiple homes over the past 8 years. Whether it is installing a new system or servicing our existing system, we know they will do things the right way. Not to mention, all of their staff members are extremely nice, responsive and professional.”

-Matt & Erica Potter

7/23/18

7/2/18

Dugan’s Heat Pump and Air Conditioning just replaced the A/C system in my house.  They were on time, clean, courteous, knowledgeable, efficient, and they completely finished the job in one day!  I would recommend  Dugan’s to anyone in need of an HVAC company!  They are a company with integrity!

6/15/18

6/8/8/18

6/6/18

Hi  Gina,

5/10/18

Gina,  Thanks for your responsivness. You answered questions and others didnt. Your customer service won my business. Your instalers were grea,t also, I always like to give people in the community business.

Service was performed quickly and cleanly at a great price.  There was a lot of communication throughout the whole process.  We will continue to use Dugan’s!

Sean Craig

4/17/18

SO happy with Dugan HVAC!!! We recently built a house in Easton, PA and out of all of the trades that came in to do work, we were the most impressed with Dugan HVAC. They were honest and upfront, clean, professional, and kept to their stated timeline. We have recommended them to several family members and friends- all who have been extremely impressed with their service. Will continue to call them in the future. From big jobs to small ones, Dugan HVAC will WOW you!

Monica Manchester

4/11/18

Thank you so much for everything. The guys that came out were for us were very quick and thorough. They did a really nice job keeping the place tidy too. I appreciate everything you guys have done. Thank you so much!

CAITLIN KUCHER

Regina,

3/21/18

Gina,

I would like to tell how pleased I was with the installation of my Amanda Air-condition system.  Your workers were very efficient and I was amazed by what they accomplished on the first day.  I liked the method they have developed for cutting the holes for the vents.  I was expecting  dust and plaster pieces at every site but they’re no mess method is the greatest.  My house was left just the way it was when they were through with the installation.  I don’t know how you can only charge what you do for the system.  Thank you for the surprise at the end.

I would not hesitate  to recommend you to anyone who needs your services.  I can’t wait for the hot weather to arrive so that I can enjoy the quite and cool Amana.  Thanks again for your help and your perfect workers.

Thanks for also helping with the follow-up paper work.

Sylvia J. Kwiatek

3/17/18

Gina, I just want to tell you again that your company and employees are very professional and friendly.  I will make sure everyone I know uses Dugan’s!

Mike Mesics

3/16/18

Thanks to Dugan’s Heat Pump & Air Conditioning we have heat.  When I called to have someone come out and service it, they were at my house within an hour. He was able to figure out what was wrong and I had a quote within one day.  When it came time to schedule installation, they were able to come back in less than a week.  The workers were extremely nice and thorough in keeping the house clean.  They walked us through what they were doing and learning the new thermostat.  After the fact, I had many questions and Regina was very diligent in helping me out with the paper work and answering all of my questions via email.  5 stars to Dugan’s.

Maria Fenstermacher

3/7/18

3/6/18

Gina,

1/30/18

THANK YOU VERY MUCH  for your prompt efficient  manner in which your company helped me in this emergency.  I cannot not say enough good things about you & your workers.  All very nice, pleasant & knowledgeable. I have been using your services since 2011 & will continue to do so always in the future.

12/22/17

We are very pleased with replacement of our old HVAC unit with a new one. The Dugan Team who installed the unit were professional and did a very good job.  They cleaned up after work was completed and left the area in same condition as before the start of work.  The team was courteous and friendly.  Would definitely recommend.

HUSEINI TMABAWALA

12/18/17

Dugan’s came highly recommended and my wife and I are very happy with the service we received, from the prompt return of phone calls, through the quoting of the job, to the installation and removal of the old system everything was first rate and very professional.   Ben and Ryan are really nice guys and were great with the install, very professional, hardworking and answered all our questions.   We will recommended them to anyone who needs a HVAC contractor.

Tom and Beth Raidline

10/20/17

I wanted to express my experience with your installation crew.  They were courteous, professional, and efficient.  Everyone was helpful and answered all my questions.  I was very pleased with the crew and also with your honesty regarding the contract.  I will recommend Dugan’s  to anyone looking for a heating and air conditioning company.

Sincerely,

John Billetz

8/28/17

The crew was amazing!  so fun, fast, knowledgeable and courteous!  They worked hard and it was the hottest day of the summer. No complaining! Amazing!  I was very impressed.  I wish I would have had guys like that to work for me years ago!

Krik Burley

“I was very pleased with the work that the men did as well as their attention to detail. They laid down covers for the rugs and cleaned up spotlessly. In addition, they took the time to answer all my questions and to explain how the humidifier and the new thermostat worked.”

8/2/17

Your crew was extremely helpful and so nice to have around and work with.  They were so efficient and courteous.  We were thrilled to have them in our house! Thank you!

Earl and Sue Stralo

Ben And Ryan were great on the installation. They were so pleasant and easy to deal with. Such great workers.  I have recommended your company to others.

Thank you!

Mary Sue Tumminello

7/19/17

Hi Regina,We are very happy with our new unit, the installation team was great, they worked hard and cleaned up after all their hard work.  Thank you for your teams hard work and dedication.

Best regards,

Joanne Kelly

The installation went smoothly and I was very pleased. You have a great crew – they did a wonderful job. I would highly recommend Dugan’s without hesitation.

Best,
Fran Gentilcore

5/31/17

A big thank you to Ryan, Ben and Bob.

They were here to remove and replace the central air unit on Mon, May 15.   It meant access to the crawl space through the ceiling in a corner of a bedroom closet that is just a few inches deeper than the length of a hanger!  They worked well together.  Friendly, knowledgeable, professional, answered my questions, tolerated my two dogs (that barked for their attention).  I appreciate that they identified and marked the inside A/C breakers.  They cleaned up as the work progressed and by the time they were finished with the install and testing everything was packed up on the trucks.

I never used the programmable features on the previous thermostat — just  manually turned the A/C on or off.   So I’m very pleased it was replaced with a new, not-programmable, thermostat and the new one is hard wired, no need for batteries!

Kathy Schaffer

5/30/17

Gina,

Thank you for the receipt and PPL rebate paperwork.  That’s a nice added service that you know best how to facilitate.  This will save me time, energy and confusion.

Your team was great.  They came in with a plan, were professional, polite and worked well together.  Also, while I tried to stay out of there way, they didn’t mind that I was like a curious little boy who wanted to know about everything they were doing and sometimes why.

Thanks again, Gina.

Doug

5/19/17

4/28/17

I am very pleased with our service. We appreciate all of your help and the 3 service guys that did the installation were very polite and professional. Would recommend services with your company.

CHELSEA GOBEL

4/14/17

Just wanted to thank you for a great job that the guys did w/the installation of the HVAC unit.  They really did a professional job w/both units.  Looks great & I really like the programmable thermostat w/touch screen.  It will take me a little time to program it.  My wife said that they were very friendly & nice.

Brad Bachman

This was my 3rd time using Dugan’s. 1 gas furance, 1 gas water heater, and this time a new electric heat pump and electric water heater. Very professional business, from estimates to installation and finally warranties and rebates. All phases are performed as promised. Very easy transaction. A pleasure to do business with.

Mike Castellani

3/16/17

3/9/17

Your guys are clean, efficient and courteous.  They did a great job! Wonderful crew – I would recommend to anyone!

Jim Constable

1/31/17

11/29/16

THE GUYS WERE REALLY GOOD!  EFICIENT, NEAT AND GOT THE JOB DONE IN GREAT TIME!   MANY THANKS

LOU POLENTES

10/25/16

I have been a satisfied Dugan customer for many years. I would say go with Dugan’s for all your heating and air conditioning needs. They have excellent customer service, experienced technicians and fine products. They always stand behind their work.
A happy customer

Jayne Smiles

I purchased a ductless mini split unit from Dugan’s Heating and Air Conditioning. Regina took my call and was incredibly helpful. Ryan Dugan came to my house for an estimate and ran through all my possible options. Dugan’s the third company to give me an estimate, and they were the only ones to tell me they could install the mini splits AND get whole house heating and cooling. The price was also better than any other company. The units were installed in one day and I have already seen tremendous savings over my old electric resistance heaters. My house was about 250-300 a month to heat last fall, and this fall with the heat pumps I’m on track to spend  130-150/month. If you’re looking for helpful, friendly service and a great value on installation you can trust Dugan’s!

Noah Smith

10/23/16

9/28/16

Dugans Heat Pump & Air Conditioning installed a replacement heat pump and changed out the ductwork.
The service team arrived exactly as scheduled, and completed the work on time. The service team members
are very easy to work with and they left the house in perfect condition.
We’ve used Dugans Heat Pump & Air Conditioning since the 1990’s and they’ve always completed quality work & timely service!
Highly recommended!

Glenn & Patricia Savarese

9/26/16

Gina,

I would like to say how happy we are with the service and the equipment your company installed for our heating and cooling needs recently. The staff/technicians were patient, professional, courteous and respectful throughout the entire process. They took time to explain what was being done whenever I had a question or needed clarification while the system was being installed. In addition, they did everything the quote stated would be done with no surprises or changes. Finally, they removed the entire old system very promptly, leaving no mess for us to worry about. I would highly recommend Dugan’s to anyone I come in contact with that has a need for a new/replacement system.

Sincerely,

Dominic and Sherry Marfisi

9/24/16

8/22/16

8/15/16

8/11/16

8/9/16

7/22/16

Regina,

Thank you for getting my unit installed so quickly! I really appreciated it.  Everyone was very nice and courteous when they were here.

Thank you again

Gene Bellizzi

7/14/16

Brian & Sharon Schell

7/8/16

The guys were very helpful and worked very efficiently in installing all the components.  Maintenance of the unit and directions for using the thermostat were well explained. Thanks for everything!

Bob Cassidy

This is my second a / c from Dugan’s  – was happy first time even happier the second their service is superb!

Tony S

6/16/16

Guys were superb, I love both my systems, what a difference.  Thank you for all your help

5/30/16

CHRIS & ELIZABETH SCHIFFERT

5/6/16

I am extremely pleased with Dugan’s. They quoted me a fair price and did a (very) clean installation. Equipment works flawlessly. I was very impressed with the whole operation.

Please use my name!

Best,

Larry Green

4/28/16

We have used Dugan’s for years and they have never failed to provide knowledgeable, efficient and courteous service.  We highly recommend them.

Mr. & Mrs. George Andralis

Hi  Regina:   my wife and myself would just like to say thank you for all the wonderful work that you and your company provided for us. I cant say enough about your men, they were FANTASTIC and very pro fessional.  even after finishing the job, they didn’t leave until they showed us how to operate the unit. and said if we have any question to please don’t hesitate to give them a call.  after talking to every company in the Lehigh valley,i must say you and your company blew the others away hands down , not only in price but also using better quality units and material. again THANK YOU VERY MUCH!!!!!     GENE AND ROSE SMITH

3/28/16